Indonesia C19 After Sales Service Visa
The Indonesia C19 After Sales Service Visa is designed for foreign professionals, technical specialists, engineers, service technicians, and product support experts who need to travel to Indonesia to provide after-sales services for products originating from outside Indonesia.
Many international manufacturers supply machinery, industrial equipment, production systems, medical devices, engineering products, technology solutions, and specialized equipment to clients in Indonesia. These products often require installation, inspection, maintenance, troubleshooting, repairs, upgrades, training, or technical support after delivery.
The Indonesia C19 Visa provides a legal immigration pathway for foreign specialists who need to perform these after-sales service activities while remaining compliant with Indonesian immigration regulations.
What Is the Indonesia C19 After Sales Service Visa?
The Indonesia C19 Visa is intended for foreigners who provide after-sales service to clients in Indonesia for products originating abroad.
This visa falls under:
- Professional or Employment
- Professional Activities
The visa is specifically designed for foreign experts who need to support products already purchased and installed in Indonesia.
Typical activities include:
- Technical inspections
- Product maintenance
- Equipment servicing
- Technical troubleshooting
- Warranty support
- Product testing
- System calibration
- Equipment commissioning
- Product upgrades
- Customer technical assistance
The visa allows temporary entry for after-sales support activities without establishing an employment relationship in Indonesia.
Duration of Stay
The Indonesia C19 After Sales Service Visa provides:
- Stay up to 60 days
- Extendable subject to immigration approval
The visa must be used within:
- 90 days from the date of issue
Applicants should note that the visa validity period is different from the permitted stay period.
Activities Allowed With This Visa
Holders of the Indonesia C19 Visa may:
- Carry out after-sales service activities
- Perform maintenance and servicing of imported products
- Provide technical support to clients
- Conduct inspections and testing
- Troubleshoot equipment issues
- Perform warranty-related services
- Assist with technical product implementation
- Conduct tourism activities
- Visit friends and family
The activities must directly relate to products that originate from outside Indonesia.
Activities Not Permitted
C19 Visa holders are prohibited from:
- Working in an employment relationship with an Indonesian individual
- Working in an employment relationship with an Indonesian company
- Receiving wages, salaries, rewards, or similar compensation from individuals or companies in Indonesia
- Conducting activities unrelated to after-sales service
In addition, visa holders are generally prohibited from selling goods or services in Indonesia unless specifically required as part of participation in a MICE event or trade fair.
Who Should Apply for the C19 Visa?
The Indonesia C19 After Sales Service Visa is suitable for:
- Service engineers
- Technical support specialists
- Equipment technicians
- Machinery experts
- Manufacturing support personnel
- Industrial engineers
- Medical equipment specialists
- Software implementation specialists
- Product installation experts
- Technical consultants
The visa is commonly used by foreign manufacturers that provide ongoing support for products supplied to Indonesian clients.
Examples of After Sales Service Activities
Common examples include:
- Repairing imported industrial machinery
- Servicing manufacturing equipment
- Installing replacement components
- Performing warranty inspections
- Conducting system upgrades
- Calibrating specialized equipment
- Troubleshooting technical failures
- Training customers on product operation
- Performing preventive maintenance
- Supporting technical implementation projects
The visa is intended for support activities related to products already purchased by Indonesian customers.
Document Requirements
Applicants generally need to prepare the following documents for the Indonesia C19 After Sales Service Visa application:
Valid Passport
Applicants must provide:
- Passport valid for at least 6 months
For holders of non-standard travel documents such as:
- Emergency passports
- Identity travel documents
A minimum validity of 12 months may be required.
Personal Bank Statement
Applicants must provide:
- Personal bank statement covering the last 3 months
The statement should clearly show:
- Applicant’s name
- Statement period
- Account balance
The minimum required balance is:
- USD 2,000 or equivalent
This demonstrates sufficient financial capability during the stay in Indonesia.
Recent Color Photograph
Applicants must provide:
- Recent color photograph
The photograph should comply with current immigration requirements.
Proof of Guarantee
Applicants must submit:
- Proof of guarantee from the guarantor
The guarantor is typically the company, distributor, client, or organization responsible for inviting the applicant to Indonesia.
Proof of After Sales Service
Applicants must provide:
- Documentation explaining the after-sales service activities
This may include:
- Service agreements
- Warranty documents
- Product support contracts
- Technical service requests
- Equipment maintenance agreements
- Service assignment letters
- Product installation documentation
- Customer support documentation
The supporting documents should clearly demonstrate that the applicant’s activities are directly related to after-sales service for products originating from abroad.
Responsibilities During Your Stay
All C19 Visa holders must:
- Comply with Indonesian laws and regulations
- Respect local customs, culture, and wisdom
- Follow all immigration requirements
- Maintain sufficient living expenses during their stay
Compliance with immigration regulations is mandatory throughout the visit.
Important Immigration Information
The following violations may result in immigration sanctions:
- Overstaying
- Unauthorized employment
- Receiving prohibited compensation
- Conducting unauthorized business activities
- Violating visa conditions
- Violating Indonesian laws
Possible consequences include:
- Immigration fines
- Deportation
- Entry restrictions
- Legal proceedings
Applicants should ensure all activities remain consistent with the approved after-sales service purpose.
Benefits of the Indonesia C19 After Sales Service Visa
The Indonesia C19 Visa offers several advantages:
- Legal entry for after-sales service activities
- Suitable for technical support assignments
- Supports warranty service obligations
- Useful for product maintenance and repairs
- Extendable stay option
- Tourism opportunities during the visit
- Family and friend visitation opportunities
- Compliance with Indonesian immigration regulations
For international manufacturers and technical service providers, the visa offers a practical and compliant solution for supporting clients in Indonesia.
Why Choose the Indonesia C19 After Sales Service Visa?
The Indonesia C19 After Sales Service Visa is one of the most suitable visa options for foreign technicians, engineers, service specialists, and product experts who need to provide after-sales support for products supplied to Indonesia.
The visa allows foreign professionals to assist Indonesian clients while remaining fully compliant with immigration regulations.
Key Benefits
- Up to 60 days stay permit
- Extendable stay option
- Suitable for product maintenance and support
- Designed for after-sales service activities
- Supports warranty obligations
- Allows technical assistance and troubleshooting
- Tourism and family visit opportunities
- Straightforward application process
The visa is ideal for foreign specialists who need temporary access to Indonesia to support imported products and equipment.
How to Order Indonesia C19 After Sales Service Visa
Step 1 – Prepare Your Documents
Prepare all required documents for the Indonesia C19 After Sales Service Visa application, including:
- Passport valid for at least 6 (six) months
(12 months for holders of emergency passports or other travel documents) - Personal bank statement covering the last 3 months with a minimum balance of USD 2,000 or equivalent
- Recent color photograph
- Proof of guarantee from the guarantor
- Proof explaining the after-sales service activities
The after-sales service documentation should clearly explain:
- Product information
- Customer information
- Nature of the service request
- Technical support activities
- Maintenance requirements
- Warranty obligations
- Service scope and objectives
Ensure all documents are complete and accurate before submission.
Step 2 – Contact ABS Visa
Submit your documents to ABS Visa for consultation, eligibility assessment, and document verification.
The ABS Visa team will review the supporting documents and advise if any additional information is required.
Step 3 – Visa Application Processing
Once the documents have been verified, your Indonesia C19 After Sales Service Visa application will be submitted for immigration processing.
ABS Visa will assist throughout the application process and provide updates regarding your visa status.
Step 4 – Receive Your Visa
After approval:
- The visa will be issued electronically.
- The visa must be used within 90 days from the date of issue.
- The visa validity period differs from the permitted stay period.
Always review the visa details carefully after approval.
Step 5 – Travel to Indonesia
Travel to Indonesia and perform the approved after-sales service activities in accordance with Indonesian immigration regulations and the purpose stated in your application.
Step 6 – Extend Your Stay (If Needed)
If additional time is required to complete the approved service activities, the C19 Visa may be extendable subject to immigration approval.
ABS Visa can assist with extension applications and help ensure continued compliance throughout your stay in Indonesia.
